Frequently Asked Questions
Terms and Conditions
Kettafly offers shipping options for delivery within Australia, as well as international orders.
Domestic (Australian) Orders via Regular Post (up to 10 business days delivery time) Express Post (next business day delivery).
International Orders Australia Post (10 business days)
Orders can also be delivered or picked up in Cairns. Please contact us to arrange this.
Timeframes listed above indicate an estimated time that your order will arrive from the date it was shipped.
Orders made through the site are processed from Monday to Friday. A processing time of 1-2 business days applies to all orders both domestic and international. You will receive a confirmation email once your order has been processed and dispatched. Orders are only delivered to your nominated address Monday to Friday between business hours. All domestic and international orders are sent with Australia Post. If you have any queries about our shipping policy or if you have not received your order within the specified delivery time, please contact us here
Kettafly will consider returns if you are not completely satisfied with your purchase. Please contact us here within 7 days of receiving your order with your details, a full description of the goods you wish to return and the order number, which can be found on your confirmation email, or packing slip received with your order. You will then receive a response with instructions on where to send the goods and a reference number to quote on your package. Please ensure that the items being returned are in the original condition it was received in, and have not been damaged.
Returns that are not in original condition will not be accepted and you will be asked to pay postage to have it returned to you. Kettafly will not refund postage costs, and return postage is at your cost.
Returns may take 1-2 weeks to be processed; you will receive a notification email once this happens. For further information on returns feel free to contact us here
We aim to satisfy our customers, so if you have any further concerns, please contact us and we will endeavour to help.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
If they do so, note that some parts of the Site may not function properly.
kettafly.com may collect and use Users personal information for the following purposes:
- To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently
- To personalize user experience we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site
- We may use feedback you provide to improve our products and services.
- To process payments
- We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service
- To run a promotion, contest, survey or other Site feature
- To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their enquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.